Shipping policy
Shipping Policy
At LextonBrand, we strive to ensure that your orders are delivered efficiently, safely, and on time. Below, you’ll find everything you need to know about our shipping process, including timelines, methods, and support.
FREE SHIPPING
We are pleased to offer free shipping from our warehouses in Europe and the USA via trusted carriers such as FEDEX, USPS, DHL, and DPD.
Shipping to Over 200 Countries
We proudly provide international shipping services to over 200 countries. However, there are some locations we are unable to ship to. If your shipping address falls in one of these regions, we will contact you immediately.
Estimated Shipping Times
Shipping times vary by location. Below are our estimates:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-14 Business Days |
| Canada, Europe | 7-14 Business Days |
| Australia, New Zealand | 12-14 Business Days |
| Central & South America | 8-14 Business Days |
| Asia | 8-12 Business Days |
| Africa | 8-14 Business Days |
- Maximum delivery time: 20 business days.
- Please note: Shipping times do not include the 1-3 business days required for order processing or delays due to customs clearance.
Tracking Information
You will receive an email with a tracking number once your order is shipped. Occasionally, due to free shipping, tracking may not be available.
If your tracking says “No information available,” please allow 1-5 business days for it to update. If no information is available after 5 days, contact us at hello@lextonbrand.com.
Lost or Missing Packages
- Incorrect Address: If the wrong address is provided at checkout, LextonBrand is not liable for lost packages. Please double-check your billing and shipping information before submitting your order.
- Our Mistake: If we make an error, we will take full responsibility and resend your order at no additional cost.
Customs Fees
Please note that customs fees are not included in your order. By placing an order, you agree that one or more packages may incur customs fees upon arrival, depending on your country’s regulations.
Will My Items Be Sent in One Package?
For logistical reasons, items in the same order may be shipped separately, even if you’ve requested combined shipping.
Packaging and Care
We take extra care to ensure your items are securely packaged to prevent damage during transit. Every package is carefully wrapped to ensure it arrives in perfect condition.
Customer Support
If you have any other questions or concerns about shipping, feel free to contact us at hello@lextonbrand.com. Our team is here to help ensure a smooth and stress-free shipping experience.
Summary
Our shipping policy is transparent and designed to prioritize your satisfaction. With free shipping options, reliable carriers, and attentive customer service, we aim to provide you with a seamless delivery experience. Thank you for choosing LextonBrand! 😊